1. Provide different kinds of payment methods!
56% of customers want to see a variety of payment options on the checkout page, according to Entrepreneur.com. While it may seem like there are an endless number of ways to pay for your product or service, you should consider what types your target customer prefer.
For instance, in the US, credit and debit cards are common payment methods. Another rising in popularity are mobile or digital coupons. If your target market is people in the US, you need to make sure you have these options on your checkout page.
What if you’re trying to go international? Some regions are less familiar with credit cards and more used to cash and direct bank transfers so having these payment methods will help increase your checkout rates in those places.
2. Provide assurances of data security!
With stories of personal data being stolen online, it is no wonder that 58% of survey respondents from eConsultancy said they leave a checkout page due to payment security concerns. Assuring your customers during the checkout process of your security certifications will increase your customer’s trust in your business. An SSL certification shows that you are able to provide a secure connection and encrypt credit card information. Also, showing your PCI-DSS certification means that you are compliant with the standards of credit card companies when it comes to cardholder data security.
3. Offer a reassuring money back guarantee!
Unlike shopping at brick-and-mortar stores, customers cannot see nor touch the real product and rely only on images when they shop online. Because of this, customers tend to be more skeptical and hesitant to part with their hard-earned money.
Giving a money back guarantee shows that you are confident about the quality of your product and helps the customers trust you with their money. It also shows that you care for your customers by ensuring that they are satisfied with their purchase. This gives you a competitive advantage when selling your products online since not all business owners can give that level of commitment and assurance. Lastly, be proud of your money back guarantee and make it noticeable on your checkout page.